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Four plans, four sets of limits. Here are the exact numbers. Your plan controls four things. How many brands you can track, how many prompts you can run, which AI engines answer them, and how often FixAEO rescans. Everything else in the product works the same on every tier.
FixAEO paywall showing the 7-day free trial with four plan cards side by side — Lite Monthly at $29, Lite Annual at $25 with SAVE 14% badge, Growth Monthly at $79, and Growth Annual at $68 with SAVE 14% — plus the six tracked AI engines above the grid

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The plan matrix

Two of those columns are reported back to you on each brand’s Overview tab.
Brand Overview tab for Linear showing PROMPTS TRACKED 10 / 50 with the note 'Using 10 of your plan's 50', and NEXT SCAN 4 Aug, 23:05 running 'Every 24 hours'

This is the Growth row of the table as the app states it: the prompt pool the brand draws from, and the rescan interval that sets when the next scan lands.

Scan region isn’t a plan limit. Every brand has exactly one, on every tier — the country you pick during setup, which FixAEO localizes your prompts to. See Your brand profile. Pricing lives at fixaeo.com/pricing. Dollar figures stay off this page so they can’t go stale here.

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How does the shared prompt pool work?

This is the limit people misread, so it’s worth stating plainly: tracked prompts are a shared account-wide pool, not a per-brand allowance. On Lite you get 15 prompts in total. Not 15 per brand. Track two brands and you split those 15 between them — say 9 on your main brand and 6 on the second. Because the pool is shared, a new brand needs prompt room left in it. If your first brand is using the full allowance, free some up on Setting up your prompts before you add the second one. Brand caps work the other way round — they’re independent. Adding a brand never grants you extra prompts.

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Which engines does each plan scan?

Lite and Growth scan the same six: ChatGPT, Gemini, Perplexity, Copilot, AI Overviews, and AI Mode. Enterprise scans all nine — those six plus Claude, Grok, and DeepSeek. Those three cost more to run, which is why they sit on the top tier. Any filter that lists engines, like the Platforms dropdown on Citations, only offers the engines your plan scans. You won’t see a Claude option on Lite.

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What do you get on the free plan?

The whole product, minus the scans. You can sign in, finish setup, add a brand, and pick prompts. Scheduled scans only run for paying accounts, so no answers get captured and your numbers stay empty. FixAEO routes free accounts to the upgrade page rather than leaving you waiting for data that isn’t coming.
Setting up your first brand saves up to 15 prompts no matter which plan you’re on, so nothing you picked during setup is thrown away. Adding more later is capped at your plan’s number.

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Can the limits be changed?

Every number in the table is a default, not a hard ceiling. Brand caps, prompt caps, engine sets, and scan frequency can all be raised for your account. When you hit your brand cap, the Brands page shows a Talk to sales card. That’s the fastest route. You can also email sales@fixaeo.com.

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Picking between monthly and annual

Every paid tier comes in two cadences. Monthly plans include a 7-day card-required free trial; annual plans bill immediately and save 14%. Cancel inside those 7 days and you’re never charged.
The trial is once per account. If you’ve trialed before, or held any paid FixAEO subscription before, a new monthly checkout charges the full price on day one instead of starting a second trial.That includes annual subscribers who never had a trial at all — annual plans don’t come with one, but having held the subscription still counts as having used your go.The in-app paywall may still say “Start your 7-day free trial” in this case. The Lemon Squeezy checkout page is the one to trust: it shows the amount due today before you pay. If you’re resubscribing, read that line.
In-app paywall: clicking the Lite Annual card selects it and the page heading changes to Pick a plan to keep tracking your brand, clicking the Lite Monthly card selects it and the heading flips back to Start your 7-day free trial — one page state carrying the trial vs billed-today distinction

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Your current plan and billing

Settings, then Billing. It shows your tier, your status, and your renewal date, plus your invoice history with a download link on each row. You can switch between monthly and annual billing there, or cancel. If you cancel, access continues until the end of the period you’ve already paid for. The status is one of these:

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If a payment fails

Cards expire and banks decline things. When a renewal charge doesn’t go through, this is what happens. You aren’t locked out immediately. You keep working through a short grace period of about three days, and a banner appears at the top of every page in the app telling you the payment didn’t go through and the exact date your access runs through. Lemon Squeezy does the retrying, not FixAEO. Our payment provider tries the card again up to four times over roughly two weeks, and emails you each time an attempt fails. FixAEO never charges your card itself and doesn’t send its own payment-failure email, so you won’t get two copies of the same news. Those two facts don’t line up, and it’s the thing to plan around: the retries run for about two weeks, but your access only covers the first three days or so. If the card is fixed inside the grace period nothing is interrupted. After that the app locks even though Lemon Squeezy is still trying.
“Update billing details” is not a “pay now” button. It opens a secure Lemon Squeezy form for changing your card or billing address. Saving a new card does not charge it on the spot — Lemon Squeezy decides when to try again. So it’s normal to update your card and see no immediate charge. That doesn’t mean it failed.
While a payment is being retried, the Cancel, Pause and switch-plan buttons are hidden. That’s deliberate — the payment needs to settle before the subscription can change shape. Starting a second checkout is blocked for the same reason: a new subscription could charge you twice if the original payment then succeeds.
You can still cancel while a payment is failing — just not from inside FixAEO. Use the Lemon Squeezy billing portal at fixaeo.lemonsqueezy.com/billing, signing in with the email you pay from, or reply to any Lemon Squeezy billing email. You can also email billing@fixaeo.com and we’ll cancel it for you.
If every retry fails, the status becomes Recovery needed and access stops. The subscription still isn’t gone: update the card on the existing subscription and it can come back. Buying a new one instead is the expensive mistake here.

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Pausing instead of cancelling

Pause isn’t a button on the billing screen. You reach it by clicking Cancel subscription — the dialog that appears offers Pause for a month instead.
Pausing stops your scans, not just your billing. The dialog says your data stays put, and that’s true: your history and settings are kept. But FixAEO stops running your scheduled scans while you’re paused, so nothing new is collected.Those days are a permanent hole in your charts. FixAEO doesn’t backfill a paused period when you return — that stretch stays empty for good.
The rest of how it behaves:
  • It runs about a month from the moment you pause, not from your renewal date.
  • It takes effect straight away. If you pause partway through a month you’ve already paid for, you lose the rest of that period — there’s no credit for the unused days. If you’re pausing to save money, do it close to your renewal date rather than just after it.
  • Your plan is set to restart on its own at the end of the pause, and billing starts again then.
  • To come back early, email billing@fixaeo.com. There’s a Resume button in Billing, but a paused account gets redirected away from that page before it can be used, so ask us and we’ll resume it.
  • It’s only available on a normal, fully paid, active subscription. You can’t pause during a trial, while a payment is failing or still processing, or after you’ve already cancelled.

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What happens when a subscription ends

Cancelling on its own removes nothing — you keep everything through the period you’ve paid for. Pausing removes nothing either. When a subscription actually ends — it expires, payment finally fails after every retry, or a charge is refunded — tracked brands are trimmed to what your plan allows. If you’re tracking more brands than that, the extras stop being tracked.
Nothing is deleted. A brand that goes over your limit is hidden from your dashboard, but the brand and every bit of its history stay stored. Your prompts aren’t deleted either — the ones on a hidden brand simply stop running, and they stop counting toward your prompt allowance, which frees it up for the brand you still have.
Two details that matter if this happens to you:
  • The brands you added first are the ones kept. The most recently added are hidden first, so the brand you originally signed up to track is the survivor.
  • To bring a hidden brand back, use Add brand on the Brands page and run setup again on the same website address. That restores the original brand with its history intact — it isn’t a fresh start.
Don’t use the quick add-brand box on the dashboard for this. Typing the same address there returns “you’re already tracking this brand” — because the brand does still exist, just hidden. It’s a confusing dead end. Go through the Brands page instead, and email support@fixaeo.com if you get stuck.
The app gives you no advance warning before this happens, which is why it’s written down here.
Scan frequency is the limit most people underrate. Growth rescans daily, Lite every three days. If you’re shipping content and want to see the effect this week rather than next, that gap matters more than the prompt count.

Managing brands

Adding, switching, and removing brands against your cap.

Setting up your prompts

How to spend your prompt pool well.

Quickstart

From sign-in to your first scan.

Understanding AI answers

What one scan actually captures.